Third-Party IT Maintenance Solutions

Systain Third Party Hardware Maintenance

Support for networking, servers, storage and more.

Keep your hardware infrastructure performing at its best with expert support, flexible SLAs, and faster response times, all from a team that puts customers first.

Comprehensive Third Party Maintenance Benefits

When you choose OSI Global’s third party maintenance services, you unlock a range of tailored benefits designed to keep your infrastructure running smoothly and efficiently.

24x7x365 TAC Coverage

Expert Level 2/3 Resources

Accelerated Escalation Process

Hardware Replacement

Flexible SLAs

Global Reach

EOL Product Support

Hybrid Strategy

Systain® Contract and Asset Management Portal

Why OSI?

There are plenty of third-party maintenance providers out there, but not all of them deliver the service, speed, and transparency your infrastructure demands. OSI is the preferred choice for organizations that expect more than generic support and canned responses.

Side-by-Side Comparison

See how OSI stacks up against OEM support and other TPM providers.

Feature	OSI Global	OEM	Other TPM Providers
24/7 Direct Engineer Access	✅ Always available; no waiting, no escalations	❌ Limited access, tiered response structure	Available in some cases, but often routed through scripted tiers
Customizable SLAs	✅ SLAs tailored to your risk, environment, and budget	❌ Fixed SLAs, one-size-fits-all	SLAs often templated with limited flexibility
Spare Parts Strategy	✅ Full transparency; customers provide input on parts selection and location	❌ Standardized spare practices; no visibility or customization	Limited customization and visibility into sparing strategy
Full Lifecycle Coverage	✅ From current generation to deep EOSL; no end date on support; includes ITAD	❌ Only supports currently sold or OEM-supported gear	Coverage varies; often lacks EOSL, hardware, or ITAD support
Privately Owned, Customer-First	✅ No investors or quotas; we act quickly on your direction during emergencies	❌ Shareholder-driven priorities	❌ Private equity-owned; decisions driven by scale and investor ROI
Flexible and Empowered Support	✅ Customers shape their support model; dedicated team, tailored communication, and site-specific preferences	❌ Generic contacts and service; limited attention unless a top-tier account	❌ Disjointed support teams; inconsistent response and limited customization

What Our Customers Are Saying

Even in a crowded TPM market, clients notice the OSI difference. Here’s what one IT leader shared about their experience:

Satisfied Customers

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The Systain^® Client Portal is a centralized, easy-to-navigate resource that empowers our clients to take control of their IT needs.

Manage & implement support coverage for any product within your infrastructure

Seamlessly aggregate your Systain & OEM vendor profiles, assets, and maintenance contracts

Search a cross-referenced repository of current, past, and available maintenance contractse

Set reminders on sun-setting coverage agreements and flag end-of-life & last- day-of-support timelines.

Vendor contract management enables you to store & update frontline tech support, ordering, fulfillment & shipping personnel contact information.

Global Reach, Local Expertise

OSI Global proudly delivers world-class service and support to businesses across the globe.Our extensive network ensures that no matter where your operations are located, you can rely on our prompt and reliable solutions.

Explore the map to discover the cities and regions where our expertise is readily available.

Stop overpaying and settling for less than you deserve. Let’s talk Third Party Maintenance the way it should be: smart, flexible, and built around you.