Third Party Cisco Hardware Maintenance
Keep your Cisco infrastructure running strong with expert-level support, custom SLAs, and faster response times, backed by a team that actually prioritizes our customers.
Comprehensive Cisco Third Party Maintenance Benefits
When you choose OSI Global's Cisco third party maintenance services, you unlock a range of tailored benefits designed to keep your infrastructure running smoothly and efficiently.
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24x7x365 TAC CoverageContinuous support whenever you need it.
- Expert Level 2/3 Resources
All inquiries are handled by highly skilled professionals.
- Accelerated Escalation Process
Ensuring swift resolution of critical issues.
- Hardware Replacement
Reliable, prompt hardware replacement to minimize downtime.
- Flexible SLAs
Options include Next Business Day (NBD), 4-hour, and 4-hour with on-site technician services.
- Global Reach
Comprehensive support wherever your operations are located.
- EOL Product Support
Extended support for End-of-Life products, ensuring longevity and reliability.
- Hybrid Strategy
Delivering solutions that go beyond traditional Value-Added Resellers (VARs).
- Systain® Contract and Asset Management Portal
Streamlined contract and asset management through our advanced Systain® platform.
Why OSI Global?
There are plenty of Cisco third-party maintenance providers in the market, but not all of them deliver on service, speed, and transparency. OSI is the preferred choice for organizations that want more than a box-checking vendor.
We combine expert-level support with a boutique approach, making us the go-to partner for customers who demand consistent, high-touch service and clear communication every step of the way.
Side-by-Side Comparison
Discover how OSI compares to Cisco OEM support and other third-party maintenance providers.
| Feature | OSI Global | Cisco OEM | Other TPM Providers |
|---|---|---|---|
| 24/7 Direct Engineer Access | Always available; no waiting, no escalations | Limited access, tiered response structure | Available in some cases, but often routed through scripted tiers |
| Customizable SLAs | SLAs tailored to your risk, environment, and budget | Fixed SLAs, one-size-fits-all | SLAs often templated with limited flexibility |
| Spare Parts Strategy | Full transparency; customers provide input on parts selection and location | Standardized spare practices; no visibility or customization | Limited customization and visibility into sparing strategy |
| Full Cisco Lifecycle Coverage | From current generation to deep EOSL; no end date on support; includes ITAD | Only supports currently sold or OEM-supported gear | Coverage varies; often lacks EOSL, hardware, or ITAD support |
| Privately Owned, Customer-First | No investors or quotas; we act quickly on your direction during emergencies | Shareholder-driven priorities | Private equity-owned; decisions driven by scale and investor ROI |
| Flexible and Empowered Support | Customers shape their support model; dedicated team, tailored communication, and site-specific preferences | Generic contacts and service; limited attention unless a top-tier account | Disjointed support teams; inconsistent response and limited customization |
- 2,500+ Satisfied Customers
- 100+ Countries Serviced
- 15+ Years Privately Held
- 98% SLAs Met
What customers say.
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“The engineer who answered had already pulled up our configuration and was troubleshooting before I finished explaining the issue.”
— VP of IT Operations, Mid-market Healthcare
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“We consolidated seven maintenance contracts into one Systain agreement and cut our annual support spend by 47%.”
— Director of Infrastructure, Enterprise Retail
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“We've been running end-of-life gear three years past OEM support. OSI's engineers know it better than the OEM did at this point.”
— Network Architect, Telecommunications
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“When we call OSI, we get an engineer who can actually help. We are not stuck working through multiple layers before reaching someone technical.”
— IT Infrastructure Manager, Manufacturing
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“OSI helped us extend the life of critical infrastructure while maintaining the service levels our business depends on.”
— Senior Systems Engineer, Financial Services
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“The transparency around sparing gave us confidence from day one. We always knew what was covered and how support would be delivered.”
— Network Manager, Higher Education
The Systain® Client Portal is a centralized, easy-to-navigate resource that empowers our clients to take control of their IT needs.
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Manage & implement support coverage for any product within your infrastructure
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Seamlessly aggregate your Systain & OEM vendor profiles, assets, and maintenance contracts
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Search a cross-referenced repository of current, past, and available maintenance contracts
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Set reminders on sun-setting coverage agreements and flag end-of-life & last-day-of-support timelines
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Vendor contract management enables you to store & update frontline tech support, ordering, fulfillment & shipping personnel contact information
Global Reach, Local Expertise
OSI Global proudly delivers world-class service and support to businesses across the globe. Our extensive network ensures that no matter where your operations are located, you can rely on our prompt and reliable solutions.
Explore the map to discover the cities and regions where our expertise is readily available.
OSI Global is a privately owned, Gartner-recognized leader in enterprise hardware, optical solutions, and data center services.
Since 2008, OSI Global has been giving IT teams around the world peace of mind through innovative, cost-effective, high-quality solutions that extend hardware lifecycles and reduce costs. From enterprise hardware and third-party maintenance (TPM) to optical networking and professional services, OSI Global delivers the same capabilities as larger competitors without the bureaucracy, investors, or red tape.
With a customer-first approach and unmatched responsiveness, OSI Global enables organizations to optimize their IT infrastructure on their terms.
Cisco Third Party Maintenance the way it should be: smart, flexible, and built around you.
Stop overpaying and settling for less than you deserve. Tell us what you're dealing with and your account manager will respond same-day with solutions, not a product brochure.
- 606 Olive Street, Santa Barbara, CA 93101
- +1 (866) 602-4674
- [email protected]
OSI Global is a privately owned, Gartner-recognized leader in enterprise hardware, optical solutions, and data center services.
Since 2008, OSI Global has been giving IT teams around the world peace of mind through innovative, cost-effective, high-quality solutions that extend hardware lifecycles and reduce costs. From enterprise hardware and third-party maintenance (TPM) to optical networking and professional services, OSI Global delivers the same capabilities as larger competitors without the bureaucracy, investors, or red tape.
With a customer-first approach and unmatched responsiveness, OSI Global enables organizations to optimize their IT infrastructure on their terms.
