Your OEM Moved On. Your Support Bill Didn't.
Most enterprise storage environments have a hidden cost problem. Companies are still paying OEM-level support pricing for storage systems holding archival data…
Maintenance, optics, hardware, and data center services, from one privately-owned company that stays with you past EOSL.
Four Services. One standard.
No queue, no callback, no runaround: an engineer who knows your environment answers and fixes it.
More10,975+ MSA-compliant transceivers, lab-tested against real switches. Full compatibility verification included.
MorePre-configured and pre-tested. Every piece of hardware is graded, warrantied and backed by our support team.
MoreRelocation, smart hands, IT deployment, infrastructure audits, ITAD, and certified data destruction. PMP-certified project management.
MoreOne provider. Every major vendor.
Everyone sells hardware. Everyone sells optics. The difference — and the reason customers stay — is what happens
when something goes wrong.
First call reaches a CCIE, NCDA, JNCIP or HPE ASE-certified engineer. No L1 queue. No call-back window.
Dell, HPE, Cisco, NetApp, IBM, Juniper, Lenovo, Arista, Supermicro: coverage consolidates into a single agreement.
We don't sell from a catalog and hope. Every transceiver runs against real switch hardware before it ships.
Need a DWDM design review? Compatibility confirmation for a legacy platform? Our optical engineers are on your account team.
When the OEM end-of-supports your hardware, we don't. Most fleets have 3–7 years of productive life left.
No private equity. No board demanding quarterly growth at your expense. We've been at this since 2008.
What it looks like when a service company competes against product companies. Benchmarked against typical OEM support and PE-backed providers.
| Service experience | | OEM | Other TPM Providers |
|---|---|---|---|
| First call reaches a certified engineer | (L1 first) | Varies (declining) | |
| Your environment is pre-loaded at call pickup | |||
| One contract covers every major vendor | |||
| Lab-tested optics with compatibility verification | OEM-branded only | ||
| Optical engineer consultation included | |||
| Support continues past OEM end-of-service-life | |||
| 4-hour parts dispatch from local depots | Varies | ||
| Lifetime warranty on optics | Varies | ||
| Privately owned / customer-first | (PE owned) | ||
| Full lifecycle (TPM + optics + HW + data center services) | |||
| Average cost vs. OEM | 40–70% less | Baseline | 20–40% less |
“OSI continues to be a breath of fresh air from our previous TPM provider. Your team is incredibly responsive and communicative, and quickly resolves any issues that come up.”
— Global Head of Infrastructure, Financial Services
“The technical support was every bit as valuable as the optics themselves.”
— Principal Network Engineer, Regional ISP
“We were able to source equipment that other suppliers told us was unavailable. OSI kept the project moving.”
— Infrastructure Manager, Telecom
“The team helped us evaluate several server and storage options without pushing us toward the most expensive solution.”
— Director of IT, Manufacturing
“Although you've only been included for a few hours, you've reduced a week's worth of frustration running in circles with the OEM. I greatly appreciate your assistance.”
— Procurement Coordinator, IT Services & Solutions
“The optics arrived quickly, worked as advertised, and saved us from a much more expensive OEM purchase.”
— Director of Infrastructure, Financial Services
“OSI has to be the fastest vendor we've worked with so far. Ordering parts is like a dream in comparison.”
— Network Administrator, ISP Organization
“We were able to complete our expansion on schedule because the components arrived when promised.”
— Infrastructure Manager, Healthcare
“We previously used seven different vendors over the past 10 years and had awful experiences. I have selected OSI as our new vendor of choice for remote hands.”
— Technical Operations Director, IT Services
“Coordinating work across multiple sites could have been a headache. OSI handled the logistics and execution flawlessly.”
— IT Operations Manager, Enterprise Organization
“The transparency around sparing gave us confidence from day one. We always knew what was covered and how support would be delivered.”
— Network Manager, Higher Education
“We were evaluating several 400G options and your engineers helped us understand the tradeoffs without pushing us in one direction.”
— Director of Network Engineering, Data Center Provider
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What it looks like when a service company competes against product companies. Benchmarked against typical OEM support and PE-backed providers.
OSI Global is a privately-owned IT service company founded in 2008. We provide third-party maintenance, optical solutions, hardware, and data center services to enterprise and mid-market organizations across North America and globally. Unlike PE-backed competitors, our decisions are made for customers, not quarterly earnings reports.
We offer four core service lines: Systain® TPM (third-party maintenance), Optical Solutions (10,975+ MSA-compliant transceivers plus engineering), IT Hardware (pre-configured, warrantied, rack-ready equipment), and Data Center Services (relocation, smart hands, ITAD, certified data destruction). All four under a single contract.
TPM provides hardware support after the OEM's end-of-service-life, or as a lower-cost alternative while hardware is still in OEM support. Organizations use TPM to extend the useful life of their IT infrastructure, reduce support costs by 40–70% vs. OEM contracts, and maintain flexibility to upgrade on their own schedule rather than the OEM's.
Yes. Our optical team maintains a library of 10,975+ MSA-compliant transceivers tested against real switch hardware. We provide DWDM design reviews, compatibility verification for legacy platforms, and optical engineers as part of your account team, not as a separate engagement.
We offer 24/7/365 coverage with a standard 4-hour hardware replacement SLA and 11-second average phone answer time. Your first call reaches a CCIE, NCDA, JNCIP, or HPE ASE-certified engineer, not a Level 1 queue. We pre-load your environment configuration at call pickup so troubleshooting begins before you finish explaining the issue.
Yes. Our data center services include facility relocation, smart hands, structured cabling, infrastructure audits, IT deployment, and decommissioning. We manage projects end-to-end with certified engineers on-site, and we've completed moves with zero downtime for customers with strict uptime requirements.
ITAD covers the secure retirement of IT equipment, including certified data destruction, environmentally responsible recycling, and asset remarketing. OSI Global provides fully documented ITAD services with chain-of-custody reporting and R2/e-Stewards-aligned processes.
Our customers range from mid-market IT departments to Fortune 500 infrastructure teams. We work across industries including healthcare, financial services, retail, manufacturing, and telecommunications. Common profiles: IT directors managing aging infrastructure, network engineers looking for optics with engineering support, and procurement teams consolidating multi-vendor maintenance contracts.
OSI Global is a privately owned, Gartner-recognized leader in enterprise hardware, optical solutions, and data center services.
Since 2008, OSI Global has been giving IT teams around the world peace of mind through innovative, cost-effective, high-quality solutions that extend hardware lifecycles and reduce costs. From enterprise hardware and third-party maintenance (TPM) to optical networking and professional services, OSI Global delivers the same capabilities as larger competitors without the bureaucracy, investors, or red tape.
With a customer-first approach and unmatched responsiveness, OSI Global enables organizations to optimize their IT infrastructure on their terms.
Tell us what you're dealing with. Your account manager will respond same-day with solutions, not a product brochure.
OSI Global is a privately owned, Gartner-recognized leader in enterprise hardware, optical solutions, and data center services.
Since 2008, OSI Global has been giving IT teams around the world peace of mind through innovative, cost-effective, high-quality solutions that extend hardware lifecycles and reduce costs. From enterprise hardware and third-party maintenance (TPM) to optical networking and professional services, OSI Global delivers the same capabilities as larger competitors without the bureaucracy, investors, or red tape.
With a customer-first approach and unmatched responsiveness, OSI Global enables organizations to optimize their IT infrastructure on their terms.