OSI Global
Service first. Engineered throughout.

Enterprise IT infrastructure,
without the runaround...

Maintenance, optics, hardware, and data center services, from one privately-owned company that stays with you past EOSL.

Support in Motion
  • Field Services Smart hands dispatched on schedule
  • Optics MSA-compliant optics verified across every major platform
  • Escalation CCIE- and JNCIP-level engineers on every escalation
  • Field Services Field engineers matched by certification
  • Lifecycle End-of-life risk flagged before it hits your budget
  • Optics Every transceiver lab-tested before shipping
  • Escalation Root-cause analysis, not just ticket closure
  • Hardware Refurbished equipment inspected component by component
  • Engineering Multi-vendor environments validated end to end
  • Data Center Relocation plans built around zero unplanned downtime
  • Systain Renewal terms reviewed before they lapse
  • Lifecycle EOSL dates tracked before they become a problem
  • Sparing Replacement parts pre-positioned at regional depots
  • Systain Multi-vendor contracts consolidated into one SLA
  • Engineering Firmware compatibility checked against your environment
  • Hardware Hardware warrantied beyond the manufacturer's terms
  • Sparing Emergency spares staged near critical sites
  • Optics Custom-coded transceivers built to spec, not guessed
  • Systain Same engineer, every time you call
  • Hardware Every server graded and tested before resale
  • Data Center Decommissioning handled with certified data destruction
  • Systain Coverage extended past OEM end-of-life dates
  • Field Services Remote hands and eyes coordinated across time zones
  • Lifecycle Asset lifecycles mapped from deployment to disposition
  • Logistics Freight tracked door to door, not to a warehouse
  • Data Center Infrastructure audits scoped before racks are touched
  • Hardware Pre-configured systems shipped ready to rack
  • Field Services On-site support staged ahead of maintenance windows
  • Field Services Smart hands dispatched on schedule
  • Optics MSA-compliant optics verified across every major platform
  • Escalation CCIE- and JNCIP-level engineers on every escalation
  • Field Services Field engineers matched by certification
  • Lifecycle End-of-life risk flagged before it hits your budget
  • Optics Every transceiver lab-tested before shipping
  • Escalation Root-cause analysis, not just ticket closure
  • Hardware Refurbished equipment inspected component by component
  • Engineering Multi-vendor environments validated end to end
  • Data Center Relocation plans built around zero unplanned downtime
  • Systain Renewal terms reviewed before they lapse
  • Lifecycle EOSL dates tracked before they become a problem
  • Sparing Replacement parts pre-positioned at regional depots
  • Systain Multi-vendor contracts consolidated into one SLA
  • Engineering Firmware compatibility checked against your environment
  • Hardware Hardware warrantied beyond the manufacturer's terms
  • Sparing Emergency spares staged near critical sites
  • Optics Custom-coded transceivers built to spec, not guessed
  • Systain Same engineer, every time you call
  • Hardware Every server graded and tested before resale
  • Data Center Decommissioning handled with certified data destruction
  • Systain Coverage extended past OEM end-of-life dates
  • Field Services Remote hands and eyes coordinated across time zones
  • Lifecycle Asset lifecycles mapped from deployment to disposition
  • Logistics Freight tracked door to door, not to a warehouse
  • Data Center Infrastructure audits scoped before racks are touched
  • Hardware Pre-configured systems shipped ready to rack
  • Field Services On-site support staged ahead of maintenance windows

Four Services. One standard.

  • Maintain

    Systain® TPM

    No queue, no callback, no runaround: an engineer who knows your environment answers and fixes it.

    More
  • Connect

    Optical Solutions

    10,975+ MSA-compliant transceivers, lab-tested against real switches. Full compatibility verification included.

    More
  • Equip

    Hardware

    Pre-configured and pre-tested. Every piece of hardware is graded, warrantied and backed by our support team.

    More
  • Manage

    Data Center Services

    Relocation, smart hands, IT deployment, infrastructure audits, ITAD, and certified data destruction. PMP-certified project management.

    More

One provider. Every major vendor.

Cisco
HPE
Dell
IBM
NetApp
Lenovo
Juniper
Arista

Built on the radical idea that
service is the product.

Everyone sells hardware. Everyone sells optics. The difference — and the reason customers stay — is what happens
when something goes wrong.

  • We answer the phone.

    First call reaches a CCIE, NCDA, JNCIP or HPE ASE-certified engineer. No L1 queue. No call-back window.

  • One deal, every vendor.

    Dell, HPE, Cisco, NetApp, IBM, Juniper, Lenovo, Arista, Supermicro: coverage consolidates into a single agreement.

  • Every transceiver is lab-tested before it ships.

    We don't sell from a catalog and hope. Every transceiver runs against real switch hardware before it ships.

  • Optical experts on call.

    Need a DWDM design review? Compatibility confirmation for a legacy platform? Our optical engineers are on your account team.

  • Coverage past EOSL.

    When the OEM end-of-supports your hardware, we don't. Most fleets have 3–7 years of productive life left.

  • No outside owners, ever.

    No private equity. No board demanding quarterly growth at your expense. We've been at this since 2008.

Service, actually compared.

What it looks like when a service company competes against product companies. Benchmarked against typical OEM support and PE-backed providers.

Service experience OSI Global OEMOther TPM Providers
First call reaches a certified engineer (L1 first) Varies (declining)
Your environment is pre-loaded at call pickup
One contract covers every major vendor
Lab-tested optics with compatibility verification OEM-branded only
Optical engineer consultation included
Support continues past OEM end-of-service-life
4-hour parts dispatch from local depots Varies
Lifetime warranty on optics Varies
Privately owned / customer-first (PE owned)
Full lifecycle (TPM + optics + HW + data center services)
Average cost vs. OEM 40–70% less Baseline 20–40% less
Full capability Limited Not supported

The OSI Global service manifesto

  1. 01 An engineer answers the phone. Always.
  2. 02 Your configuration is known before you describe it.
  3. 03 The person who takes your call can fix it.
  4. 04 Hardware stays in service until you decide otherwise.
  5. 05 Service is the product — everything else is logistics.
  • 2,500+ Satisfied Customers
  • 100+ Countries Serviced
  • 15+ Years Privately Held
  • 98% SLAs Met

What customers say.

  • OSI continues to be a breath of fresh air from our previous TPM provider. Your team is incredibly responsive and communicative, and quickly resolves any issues that come up.

    — Global Head of Infrastructure, Financial Services

  • The technical support was every bit as valuable as the optics themselves.

    — Principal Network Engineer, Regional ISP

  • We were able to source equipment that other suppliers told us was unavailable. OSI kept the project moving.

    — Infrastructure Manager, Telecom

  • The team helped us evaluate several server and storage options without pushing us toward the most expensive solution.

    — Director of IT, Manufacturing

  • Although you've only been included for a few hours, you've reduced a week's worth of frustration running in circles with the OEM. I greatly appreciate your assistance.

    — Procurement Coordinator, IT Services & Solutions

  • The optics arrived quickly, worked as advertised, and saved us from a much more expensive OEM purchase.

    — Director of Infrastructure, Financial Services

  • OSI has to be the fastest vendor we've worked with so far. Ordering parts is like a dream in comparison.

    — Network Administrator, ISP Organization

  • We were able to complete our expansion on schedule because the components arrived when promised.

    — Infrastructure Manager, Healthcare

  • We previously used seven different vendors over the past 10 years and had awful experiences. I have selected OSI as our new vendor of choice for remote hands.

    — Technical Operations Director, IT Services

  • Coordinating work across multiple sites could have been a headache. OSI handled the logistics and execution flawlessly.

    — IT Operations Manager, Enterprise Organization

  • The transparency around sparing gave us confidence from day one. We always knew what was covered and how support would be delivered.

    — Network Manager, Higher Education

  • We were evaluating several 400G options and your engineers helped us understand the tradeoffs without pushing us in one direction.

    — Director of Network Engineering, Data Center Provider

Recent Articles

OSI Global FAQs

What it looks like when a service company competes against product companies. Benchmarked against typical OEM support and PE-backed providers.

Contact

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About OSI Global

OSI Global is a privately owned, Gartner-recognized leader in enterprise hardware, optical solutions, and data center services.

Since 2008, OSI Global has been giving IT teams around the world peace of mind through innovative, cost-effective, high-quality solutions that extend hardware lifecycles and reduce costs. From enterprise hardware and third-party maintenance (TPM) to optical networking and professional services, OSI Global delivers the same capabilities as larger competitors without the bureaucracy, investors, or red tape.

With a customer-first approach and unmatched responsiveness, OSI Global enables organizations to optimize their IT infrastructure on their terms.

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