As December approaches, many organizations are faced with the decision of whether to renew their OEM maintenance contracts. While OEM support may have served you well in the past, now is the perfect time to explore more cost-effective IT maintenance alternatives. Is sticking with the OEM really the best choice for your bottom line? Or, maybe you’ve been hitting the auto-renew button with your current provider—whether OEM or third party—without making sure you’re getting the protection and value you deserve at market rates.
Here are five reasons why switching to Systain third-party maintenance (TPM) through OSI Global could be a smarter choice for your Q4 contract renewal:
1. Cost: Why Pay Premiums for Aging Equipment?
Cost is always a leading factor when considering contract renewals. Yes, Cisco, Dell, HPE and other OEMs provide high-quality hardware, but there comes a point where continuing to pay OEM premiums for maintaining legacy, aging equipment just doesn’t make sense. At the end of the day, older gear doesn’t need the same level of care, and the cost of OEM renewals is often no longer justified.
In fact, renewal costs for OEM support can increase significantly. Why keep paying more for equipment that’s becoming less critical to your operations? With Systain, you can save up to 60% on your maintenance costs while still receiving reliable, quality support. It’s a smarter way to maintain your aging infrastructure without the hefty price tag.
2. Flexibility: Tailored to Your Business Needs
OEM contracts typically lock you into rigid, long-term agreements with large upfront payments, but business needs can change quickly. Your IT strategy might shift, cloud initiatives could take precedence, or your infrastructure needs may evolve.
With Systain, you’re not locked into an inflexible contract. We understand that things change, and we offer the flexibility to cancel or modify your agreement with minimal notice and no penalties. Need to adjust your contract? No problem—you can even get money back or apply credits toward future purchases. Plus, you’ll have access to a range of professional services like moves, installs, de-installs, and more—so you’re never left stuck when your business needs shift.
3. Do You Really Need Premium Features or Advanced Technical Support?
Older or less critical equipment may not require—or even be eligible for—some of the added features that come with premium OEM support. These can include certain upgrades, training materials, or advanced diagnostics, which you are no doubt paying for whether you use them or not. With Systain, you can avoid paying for unnecessary extras and focus on getting exactly the level of support you need for your infrastructure, without the premium price tag.
With Systain, you only pay for the services you actually need. There’s no point in paying for premium upgrades or features you’ll never use, especially on equipment that’s nearing the end of its lifecycle. Our tailored maintenance solutions let you focus on what’s important without overpaying for unnecessary extras.
4. Simplified Contract Management
Have you and your team been pulled away from business operations to navigate confusing, overlapping contract dates from multiple OEM agreements over the years?
Managing multiple OEM maintenance contracts across departments can be time-consuming and complex. Every renewal season brings another layer of paperwork, deadlines, and vendor coordination. It’s a hassle most companies could do without.
Systain makes it easy by centralizing your maintenance under one roof. Instead of juggling contracts from various OEMs, you can consolidate everything through OSI Global, streamlining the renewal process and making contract management much easier. This means less time spent on administrative tasks and more time focused on your core business priorities.
5. Boutique, Customer-Centric Service
The added benefit of moving to third-party maintenance is the level of personalized service you can expect. Systain’s multi-vendor support centralizes the functions of your post-sales support process, streamlining any necessary changes to increase service levels through a dedicated, personalized support model. With Systain, you can expect a boutique, customized service model rooted in a highly personalized approach. We are passionate about your success, and you’ll feel that through our team’s cohesiveness, attention to detail, unified communication, and genuine care for you and your organization.
Working with a customer-first support and maintenance partner means that you have a say! Want to change your sparing levels? Or alter how communication flows in a specific geo or data center? We’ve got you covered. OSI isn’t a hardware manufacturer focused on its next product. We are a customer service organization, and your success is our priority.
As the year comes to a close, take this opportunity to re-evaluate your maintenance strategy. Renewing with the OEM might seem like the easiest choice, but by switching to Systain, you can enjoy significant cost savings, flexibility, and the truly customer-first support experience that OSI Global is known for.
Make the switch this December and see the difference a personalized approach can make for your business.
