When your TPM provider merges, service models change.
Large, merged TPMs start to act like OEMs: slower, more rigid, and margin-driven. OSI Global delivers the same enterprise capabilities with the flexibility of a privately owned provider.
We answer to customers, not investors.
Three Months FREE on Qualifying Contracts
Eligible maintenance contracts will qualify for three months free Systain TPM from OSI Global support.
What you get in your Stability and Savings Review:
- A detailed summary of your current maintenance plan
- A clear, side-by-side comparison with Systain
- SLA structure and response expectations
- Escalation paths and accountability mapping
- Renewal flexibility and pricing insight
- Logistics and spare parts strategy
- Introductory credit (three months free on qualifying contracts)
Book Your Stability and Savings Contract Review
Not ready to book? Start with a review request
A different operating model
OSI Global is privately owned by its founders.
We provide:
- Global enterprise TPM coverage for networking, compute, and storage
- Engineers with deep platform-specific experience
- Clear escalation paths and responsive support
- Flexible contracts aligned to real infrastructure needs
Our priorities do not change with market consolidation.
What we support
- 2,500+ Satisfied Customers
- 100+ Countries Serviced
- 15+ Years Privately Held
- 98% SLAs Met
What Our Customers Are Saying
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“The engineer who answered had already pulled up our configuration and was troubleshooting before I finished explaining the issue.”
— VP of IT Operations, Mid-market Healthcare
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“We consolidated seven maintenance contracts into one Systain agreement and cut our annual support spend by 47%.”
— Director of Infrastructure, Enterprise Retail
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“We've been running end-of-life gear three years past OEM support. OSI's engineers know it better than the OEM did at this point.”
— Network Architect, Telecommunications
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“When we call OSI, we get an engineer who can actually help. We are not stuck working through multiple layers before reaching someone technical.”
— IT Infrastructure Manager, Manufacturing
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“OSI helped us extend the life of critical infrastructure while maintaining the service levels our business depends on.”
— Senior Systems Engineer, Financial Services
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“The transparency around sparing gave us confidence from day one. We always knew what was covered and how support would be delivered.”
— Network Manager, Higher Education
Side-by-Side Comparison
See how OSI Global stacks up against other TPM providers.
| Feature | OSI Global | Other TPM Providers |
|---|---|---|
| 24/7 Direct Engineer Access | Always available; no waiting, no escalations | Available in some cases, but often routed through scripted tiers |
| Customizable SLAs | SLAs tailored to your risk, environment, and budget | SLAs often templated with limited flexibility |
| Spare Parts Strategy | Full transparency; customers provide input on parts selection and location | Limited customization and visibility into sparing strategy |
| Full Lifecycle Coverage | From current generation to deep EOSL; no end date on support; includes ITAD | Coverage varies; often lacks EOSL, hardware, or ITAD support |
| Privately Owned, Customer-First | No investors or quotas; we act quickly on your direction during emergencies | Private equity-owned; decisions driven by scale and investor ROI |
| Flexible and Empowered Support | Customers shape their support model; dedicated team, tailored communication, and site-specific preferences | Disjointed support teams; inconsistent response and limited customization |
Common questions from IT teams
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A structured transition plan can keep coverage overlapping so your operations stay supported while you make comparisons.
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Your renewal quote or asset list, preferred SLA levels, and renewal timing.
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Most reviews can be shared within a business day once we have your details.
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Networking, servers, and storage across major platforms and lifecycles.
OSI Global is a privately owned, Gartner-recognized leader in enterprise hardware, optical solutions, and data center services.
Since 2008, OSI Global has been giving IT teams around the world peace of mind through innovative, cost-effective, high-quality solutions that extend hardware lifecycles and reduce costs. From enterprise hardware and third-party maintenance (TPM) to optical networking and professional services, OSI Global delivers the same capabilities as larger competitors without the bureaucracy, investors, or red tape.
With a customer-first approach and unmatched responsiveness, OSI Global enables organizations to optimize their IT infrastructure on their terms.
Have Questions Before Scheduling?
Send us a note and we'll point you in the right direction.
- 606 Olive Street, Santa Barbara, CA 93101
- +1 (866) 602-4674
- [email protected]
OSI Global is a privately owned, Gartner-recognized leader in enterprise hardware, optical solutions, and data center services.
Since 2008, OSI Global has been giving IT teams around the world peace of mind through innovative, cost-effective, high-quality solutions that extend hardware lifecycles and reduce costs. From enterprise hardware and third-party maintenance (TPM) to optical networking and professional services, OSI Global delivers the same capabilities as larger competitors without the bureaucracy, investors, or red tape.
With a customer-first approach and unmatched responsiveness, OSI Global enables organizations to optimize their IT infrastructure on their terms.
