Third-Party Maintenance

Manufacturer-Agnostic Support for Post-Warranty and EOL Server, Storage, and Networking Equipment to Optimize Your Data Centers.

Flexible and Affordable Maintenance Services

At OSI Global, we understand that maintaining your IT infrastructure can be costly and complicated, especially with rigid, expensive OEM contracts that don’t offer the flexibility you need.

That’s why we provide customized maintenance solutions that are both affordable and adaptable to your business. Whether you’re dealing with aging equipment or end-of-life (EOL) systems, we’ve got you covered with 24/7 expert support, fast response times, and extended coverage options.

Our engineers are dedicated to minimizing your downtime and keeping your systems running smoothly, so you can avoid unnecessary upgrades and costly disruptions.

What You Receive:

24x7x365 TAC Coverage:

Continuous support whenever you need it.

Expert Level 2/3 Resources:

All inquiries are handled by highly skilled professionals.

Accelerated Escalation Process:

Ensuring swift resolution of critical issues.

Hardware Replacement:

Reliable, prompt hardware replacement to minimize downtime.

Flexible SLAs:

Options include Next Business Day (NBD), 4-hour, and 4-hour with on-site technician services.

Global Reach:

Comprehensive support wherever your operations are located.

EOL Product Support:

Extended support for End-of-Life products, ensuring longevity and reliability.

Hybrid Strategy:

Delivering solutions that go beyond traditional Value-Added Resellers (VARs).

Systain® Contract and Asset Management Portal:

Streamlined contract and asset management through our advanced Systain® platform.

Comprehensive Maintenance Benefits

When you choose OSI Global’s maintenance services, you unlock a range of tailored benefits designed to keep your infrastructure running smoothly and efficiently.

24x7x365 TAC Coverage

Expert Level 2/3 Resources

Accelerated Escalation Process

Hardware Replacement

Flexible SLAs

Global Reach

EOL Product Support

Hybrid Strategy

Systain® Contract and Asset Management Portal

What Makes OSI Different?

Experience the peace of mind and flexibility that comes with our best-in-class, Gartner recognized support and our dynamic Systain service solution and customer portal. All Systain contracts include:

Transparency

You will know exactly what your sparing plan is and who your delivery partners are.

Expertise

OEM certified engineers across the data center; L1 – Implementation.

Flexibility

Changes in your lifecycle plan are not a problem. You dictate the terms of support.

Boutique-Style Service

Our mission is to offer the best customer service you’ve ever received. Guaranteed.

Privately Owned

We’re fully owned by our original founders, allowing us to stay flexible and prioritize the best solutions for our customers.

The Systain^® Client Portal is a centralized, easy-to-navigate resource that empowers our clients to take control of their IT needs.

Manage & implement support coverage for any product within your infrastructure

Seamlessly aggregate your Systain & OEM vendor profiles, assets, and maintenance contracts

Search a cross-referenced repository of current, past, and available maintenance contractse

Set reminders on sun-setting coverage agreements and flag end-of-life & last- day-of-support timelines.

Vendor contract management enables you to store & update frontline tech support, ordering, fulfillment & shipping personnel contact information.

Global Reach, Local Expertise

OSI Global proudly delivers world-class service and support to businesses across the globe.Our extensive network ensures that no matter where your operations are located, you can rely on our prompt and reliable solutions.

Explore the map to discover the cities and regions where our expertise is readily available.