OSI Global
Service first. Engineered throughout.

Enterprise IT infrastructure,
without the runaround...

Maintenance, optics, hardware, and data center services, from one privately-owned company that stays with you past EOSL.

Right now, somewhere Operational · All regions · 24/7
  • CCIE on-call
  • NCDA responding
  • QSFP28 shipped
  • HPE ASE dispatched
  • Optic compatibility verified
  • Smart hands dispatched
  • JNCIP resolved P1
  • SFP+ transceiver shipped
  • P1 resolved - 4-hour SLA met
  • Coverage confirmed - 24/7
  • RMA processed
  • CCNP troubleshooting
  • Field engineer on site
  • 100G QSFP-LR4 shipped
  • Contract activated
  • Transceiver coded and tested
  • BGP session restored
  • P2 ticket closed
  • JNCIP-DC diagnosed issue
  • Smart hands on site
  • PowerEdge R740 shipped
  • Optic spec validated
  • Nexus linecard shipped
  • VCP engineer responding
  • Case opened - L2 assigned
  • Field tech arriving
  • CCIE escalation handled
  • EOSL check completed
  • Rack installation confirmed
  • 10GBase-LR shipped
  • SFP compatibility confirmed
  • Replacement unit staged
  • L3 engineer engaged
  • Contract coverage validated
  • Smart hands confirmed
  • P1 closed - 47 min response
  • On-site tech en route
  • Priority ticket resolved
  • Arista ACE on-call
  • Fan tray shipped
  • Coverage extended - EOSL
  • Juniper JNCIS case resolved
  • Emergency response initiated
  • HPE DL380 Gen10 shipped
  • RMA approved - shipping
  • Port flap resolved
  • Incident closed - NBD SLA met
  • Part cross-reference confirmed
  • 40GBase-SR4 shipped
  • Dell-certified engineer dispatched
  • Switch failover confirmed stable
  • Renewal quote delivered
  • TAC case resolved
  • Coverage gap identified - resolved
  • LACP bond restored
  • Spare part located
  • Firmware verified compatible
  • Multi-year contract signed
  • 100G DWDM transceiver shipped
  • NetApp NCDA on call
  • Advance replacement shipped
  • Annual renewal processed
  • Cooling issue resolved
  • IBM certified tech on site
  • Power supply replaced
  • Cable remediation complete
  • Hands-and-eyes dispatched
  • Emergency spare staged
  • Storage array health verified
  • DOM threshold alert cleared
  • CCIE network resolved
  • RMA closed
  • Arista EVPN-VXLAN assisted
  • SLA agreement confirmed
  • Contract migrated from OEM
  • Board-level repair initiated
  • Emergency P1 closed
  • HPE iLO issue resolved
  • BiDi optic shipped
  • EOSL coverage activated
  • Field tech resolving
  • Warranty replacement confirmed
  • Rack audit complete
  • CFP2 shipped
  • Supermicro tech engaged
  • Critical case escalated
  • VMware VCP assisting
  • Cisco CCIE troubleshooting
  • Juniper MX route table verified
  • DAC cable shipped
  • PSU replacement shipped
  • 25G SFP28 shipped
  • AOC cable shipped
  • L2 case opened
  • Smart hands confirmed
  • Coverage verified
  • JNCIP on-call
  • HPE ASE responding
  • Contract confirmed
  • Field tech on site
  • Cisco-coded optic verified
  • Juniper-coded SFP shipped
  • Arista-coded QSFP shipped
  • 10G compatibility tested
  • SFP-10G-SR tested
  • ZR+ module tested
  • ER4 spec validated
  • DWDM wavelength assigned
  • Optic recoded - carrier config
  • Multi-vendor optic compatibility confirmed
  • Nexus 9K reload guided
  • UCS blade replacement staged
  • NetApp shelf swap initiated
  • Dell storage rebuild monitored
  • IBM Power HMC assisted
  • Supermicro IPMI access restored
  • Lenovo XCC firmware guided
  • 400G QSFP-DD shipped
  • NIC card shipped
  • P1 bridge line opened
  • Engineering escalation closed
  • Technical review completed
  • Infrastructure audit assisted
  • Emergency all-hands initiated
  • Capacity planning call completed
  • Migration support provided
  • Network assessment delivered
  • Hardware refresh plan delivered
  • Data center decom support initiated
  • Warranty coverage activated
  • Emergency RMA approved
  • Logistics tracked - on time
  • Priority freight staged
  • Same-day delivery confirmed
  • Customs cleared
  • Import documentation handled
  • Carrier coordinated
  • Final mile delivery confirmed
  • Part shipped to depot
  • CCNP responded - P2
  • IBM-certified engineer dispatched
  • Extreme Networks tech on-call
  • Dell OMSA access restored
  • Arista linecard shipped
  • HPE MSA storage replaced
  • Juniper SRX failover resolved
  • Cisco ASA failover confirmed
  • NetApp SnapMirror restored
  • Supermicro chassis shipped
  • UPS bypass coordinated
  • Fiber path rerouted
  • Power circuit restored
  • Cooling alarm cleared
  • Out-of-band access restored
  • GBIC shipped
  • Coherent CFP2-ACO shipped
  • Transceiver pre-staged for install
  • Spare optic inventory confirmed
  • Cross-vendor compatibility cleared
  • JNCIP-ENT case resolved
  • CCIE SP call closed
  • NCDA storage case resolved
  • HPE ASE on-site confirmed
  • VMware VCAP assisted
  • IBM DS8000 case resolved
  • Oracle ASM rebuild guided
  • Hitachi VSP health check complete
  • NetApp AFF alert cleared
  • Dell VxRail node replaced
  • Lenovo ThinkSystem shipped
  • Supermicro GPU server shipped
  • IBM tape library serviced
  • SAN switch replaced
  • iSCSI path restored
  • CCIE on-call
  • NCDA responding
  • QSFP28 shipped
  • HPE ASE dispatched
  • Optic compatibility verified
  • Smart hands dispatched
  • JNCIP resolved P1
  • SFP+ transceiver shipped
  • P1 resolved - 4-hour SLA met
  • Coverage confirmed - 24/7
  • RMA processed
  • CCNP troubleshooting
  • Field engineer on site
  • 100G QSFP-LR4 shipped
  • Contract activated
  • Transceiver coded and tested
  • BGP session restored
  • P2 ticket closed
  • JNCIP-DC diagnosed issue
  • Smart hands on site
  • PowerEdge R740 shipped
  • Optic spec validated
  • Nexus linecard shipped
  • VCP engineer responding
  • Case opened - L2 assigned
  • Field tech arriving
  • CCIE escalation handled
  • EOSL check completed
  • Rack installation confirmed
  • 10GBase-LR shipped
  • SFP compatibility confirmed
  • Replacement unit staged
  • L3 engineer engaged
  • Contract coverage validated
  • Smart hands confirmed
  • P1 closed - 47 min response
  • On-site tech en route
  • Priority ticket resolved
  • Arista ACE on-call
  • Fan tray shipped
  • Coverage extended - EOSL
  • Juniper JNCIS case resolved
  • Emergency response initiated
  • HPE DL380 Gen10 shipped
  • RMA approved - shipping
  • Port flap resolved
  • Incident closed - NBD SLA met
  • Part cross-reference confirmed
  • 40GBase-SR4 shipped
  • Dell-certified engineer dispatched
  • Switch failover confirmed stable
  • Renewal quote delivered
  • TAC case resolved
  • Coverage gap identified - resolved
  • LACP bond restored
  • Spare part located
  • Firmware verified compatible
  • Multi-year contract signed
  • 100G DWDM transceiver shipped
  • NetApp NCDA on call
  • Advance replacement shipped
  • Annual renewal processed
  • Cooling issue resolved
  • IBM certified tech on site
  • Power supply replaced
  • Cable remediation complete
  • Hands-and-eyes dispatched
  • Emergency spare staged
  • Storage array health verified
  • DOM threshold alert cleared
  • CCIE network resolved
  • RMA closed
  • Arista EVPN-VXLAN assisted
  • SLA agreement confirmed
  • Contract migrated from OEM
  • Board-level repair initiated
  • Emergency P1 closed
  • HPE iLO issue resolved
  • BiDi optic shipped
  • EOSL coverage activated
  • Field tech resolving
  • Warranty replacement confirmed
  • Rack audit complete
  • CFP2 shipped
  • Supermicro tech engaged
  • Critical case escalated
  • VMware VCP assisting
  • Cisco CCIE troubleshooting
  • Juniper MX route table verified
  • DAC cable shipped
  • PSU replacement shipped
  • 25G SFP28 shipped
  • AOC cable shipped
  • L2 case opened
  • Smart hands confirmed
  • Coverage verified
  • JNCIP on-call
  • HPE ASE responding
  • Contract confirmed
  • Field tech on site
  • Cisco-coded optic verified
  • Juniper-coded SFP shipped
  • Arista-coded QSFP shipped
  • 10G compatibility tested
  • SFP-10G-SR tested
  • ZR+ module tested
  • ER4 spec validated
  • DWDM wavelength assigned
  • Optic recoded - carrier config
  • Multi-vendor optic compatibility confirmed
  • Nexus 9K reload guided
  • UCS blade replacement staged
  • NetApp shelf swap initiated
  • Dell storage rebuild monitored
  • IBM Power HMC assisted
  • Supermicro IPMI access restored
  • Lenovo XCC firmware guided
  • 400G QSFP-DD shipped
  • NIC card shipped
  • P1 bridge line opened
  • Engineering escalation closed
  • Technical review completed
  • Infrastructure audit assisted
  • Emergency all-hands initiated
  • Capacity planning call completed
  • Migration support provided
  • Network assessment delivered
  • Hardware refresh plan delivered
  • Data center decom support initiated
  • Warranty coverage activated
  • Emergency RMA approved
  • Logistics tracked - on time
  • Priority freight staged
  • Same-day delivery confirmed
  • Customs cleared
  • Import documentation handled
  • Carrier coordinated
  • Final mile delivery confirmed
  • Part shipped to depot
  • CCNP responded - P2
  • IBM-certified engineer dispatched
  • Extreme Networks tech on-call
  • Dell OMSA access restored
  • Arista linecard shipped
  • HPE MSA storage replaced
  • Juniper SRX failover resolved
  • Cisco ASA failover confirmed
  • NetApp SnapMirror restored
  • Supermicro chassis shipped
  • UPS bypass coordinated
  • Fiber path rerouted
  • Power circuit restored
  • Cooling alarm cleared
  • Out-of-band access restored
  • GBIC shipped
  • Coherent CFP2-ACO shipped
  • Transceiver pre-staged for install
  • Spare optic inventory confirmed
  • Cross-vendor compatibility cleared
  • JNCIP-ENT case resolved
  • CCIE SP call closed
  • NCDA storage case resolved
  • HPE ASE on-site confirmed
  • VMware VCAP assisted
  • IBM DS8000 case resolved
  • Oracle ASM rebuild guided
  • Hitachi VSP health check complete
  • NetApp AFF alert cleared
  • Dell VxRail node replaced
  • Lenovo ThinkSystem shipped
  • Supermicro GPU server shipped
  • IBM tape library serviced
  • SAN switch replaced
  • iSCSI path restored

Four Services. One standard.

  • Maintain

    Systain® TPM

    No queue, no callback, no runaround: an engineer who knows your environment answers and fixes it.

    More
  • Connect

    Optical Solutions

    10,975+ MSA-compliant transceivers, lab-tested against real switches. Full compatibility verification included.

    More
  • Equip

    Hardware

    Pre-configured and pre-tested. Every piece of hardware is graded, warrantied and backed by our support team.

    More
  • Manage

    Data Center Services

    Relocation, smart hands, IT deployment, infrastructure audits, ITAD, and certified data destruction. PMP-certified project management.

    More

One provider. Every major vendor.

Cisco
HPE
Dell
IBM
NetApp
Lenovo
Juniper
Arista

Built on the radical idea that
service is the product.

Everyone sells hardware. Everyone sells optics. The difference — and the reason customers stay — is what happens
when something goes wrong.

  • We answer the phone.

    First call reaches a CCIE, NCDA, JNCIP or HPE ASE-certified engineer. No L1 queue. No call-back window.

  • One deal, every vendor.

    Dell, HPE, Cisco, NetApp, IBM, Juniper, Lenovo, Arista, Supermicro: coverage consolidates into a single agreement.

  • Every transceiver is lab-tested before it ships.

    We don't sell from a catalog and hope. Every transceiver runs against real switch hardware before it ships.

  • Optical experts on call.

    Need a DWDM design review? Compatibility confirmation for a legacy platform? Our optical engineers are on your account team.

  • Coverage past EOSL.

    When the OEM end-of-supports your hardware, we don't. Most fleets have 3–7 years of productive life left.

  • No outside owners, ever.

    No private equity. No board demanding quarterly growth at your expense. We've been at this since 2008.

Service, actually compared.

What it looks like when a service company competes against product companies. Benchmarked against typical OEM support and PE-backed providers.

Service experience OSI Global OEMOther TPM Providers
First call reaches a certified engineer (L1 first) Varies (declining)
Your environment is pre-loaded at call pickup
One contract covers every major vendor
Lab-tested optics with compatibility verification OEM-branded only
Optical engineer consultation included
Support continues past OEM end-of-service-life
4-hour parts dispatch from local depots Varies
Lifetime warranty on optics Varies
Privately owned / customer-first (PE owned)
Full lifecycle (TPM + optics + HW + data center services)
Average cost vs. OEM 40–70% less Baseline 20–40% less
Full capability Limited Not supported

The OSI Global service manifesto

  1. 01 An engineer answers the phone. Always.
  2. 02 Your configuration is known before you describe it.
  3. 03 The person who takes your call can fix it.
  4. 04 Hardware stays in service until you decide otherwise.
  5. 05 Service is the product — everything else is logistics.
  • 2,500+ Satisfied Customers
  • 100+ Countries Serviced
  • 15+ Years Privately Held
  • 98% SLAs Met

What customers say.

  • OSI continues to be a breath of fresh air from our previous TPM provider. Your team is incredibly responsive and communicative, and quickly resolves any issues that come up.

    — Global Head of Infrastructure, Financial Services

  • The technical support was every bit as valuable as the optics themselves.

    — Principal Network Engineer, Regional ISP

  • We were able to source equipment that other suppliers told us was unavailable. OSI kept the project moving.

    — Infrastructure Manager, Telecom

  • The team helped us evaluate several server and storage options without pushing us toward the most expensive solution.

    — Director of IT, Manufacturing

  • Although you've only been included for a few hours, you've reduced a week's worth of frustration running in circles with the OEM. I greatly appreciate your assistance.

    — Procurement Coordinator, IT Services & Solutions

  • The optics arrived quickly, worked as advertised, and saved us from a much more expensive OEM purchase.

    — Director of Infrastructure, Financial Services

  • OSI has to be the fastest vendor we've worked with so far. Ordering parts is like a dream in comparison.

    — Network Administrator, ISP Organization

  • We were able to complete our expansion on schedule because the components arrived when promised.

    — Infrastructure Manager, Healthcare

  • We previously used seven different vendors over the past 10 years and had awful experiences. I have selected OSI as our new vendor of choice for remote hands.

    — Technical Operations Director, IT Services

  • Coordinating work across multiple sites could have been a headache. OSI handled the logistics and execution flawlessly.

    — IT Operations Manager, Enterprise Organization

  • The transparency around sparing gave us confidence from day one. We always knew what was covered and how support would be delivered.

    — Network Manager, Higher Education

  • We were evaluating several 400G options and your engineers helped us understand the tradeoffs without pushing us in one direction.

    — Director of Network Engineering, Data Center Provider

Recent Articles

OSI Global FAQs

What it looks like when a service company competes against product companies. Benchmarked against typical OEM support and PE-backed providers.

About OSI Global

OSI Global is a privately owned, Gartner-recognized leader in enterprise hardware, optical solutions, and data center services.

Since 2008, OSI Global has been giving IT teams around the world peace of mind through innovative, cost-effective, high-quality solutions that extend hardware lifecycles and reduce costs. From enterprise hardware and third-party maintenance (TPM) to optical networking and professional services, OSI Global delivers the same capabilities as larger competitors without the bureaucracy, investors, or red tape.

With a customer-first approach and unmatched responsiveness, OSI Global enables organizations to optimize their IT infrastructure on their terms.

Contact

Start a conversation, not a sales cycle.

Tell us what you're dealing with. Your account manager will respond same-day with solutions, not a product brochure.

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About OSI Global

OSI Global is a privately owned, Gartner-recognized leader in enterprise hardware, optical solutions, and data center services.

Since 2008, OSI Global has been giving IT teams around the world peace of mind through innovative, cost-effective, high-quality solutions that extend hardware lifecycles and reduce costs. From enterprise hardware and third-party maintenance (TPM) to optical networking and professional services, OSI Global delivers the same capabilities as larger competitors without the bureaucracy, investors, or red tape.

With a customer-first approach and unmatched responsiveness, OSI Global enables organizations to optimize their IT infrastructure on their terms.

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