Data Storage Support
Unrivaled Service, Because Your Data Center Matters
A big concern when it comes to storing data for your company is making sure you have the right hardware support and maintenance solution. Whether you are using a simple NAS storage device or a complex distributed SAN solution, a proper data storage support plan from a reliable third-party hardware maintenance partner can reduce the risks associated with data management and hardware failure.
Don’t trust your data center maintenance to just anyone; let the experts at OSI manage all your storage support needs. As a third-party maintenance provider, we offer flexible data storage solutions for all major original equipment manufacturer (OEM) devices at significant savings. Our experience with hundreds of different vendor configurations will ensure that your storage environment is adequately supported and any issues will not affect data protection or business continuity. Plus, with our team of Gartner-recognized experts and our industry-leading Systain platform performing proactive monitoring on your environment, you will have the peace of mind that comes with best-in-class support.
A data storage support services contract with OSI Global means:
50% off OEM maintenance support pricing
Multi-vendor hardware support for all equipment declared end of life (EOL) or end of service life (EOSL) by OEMs
A single point of contact for all your data storage support issues
An improved ROI through reduced downtime and extended system life
Easy access to our global team of experts available 24/7/365
A service level to meet your needs & your budget
With OSI Global, enjoy a cost-effective solution for maintaining the hardware responsible for file storage and data backup. Our Systain solution will provide performance monitoring and reporting across enterprise IT environments. Our flexible agreement options will provide you with added control over the hardware working to protect your files and data, while saving on maintenance costs.
Major OEMs
We specialize in maintaining servers and storage hardware from some of the most trusted brands in the world. Our global team of technical engineers has years of experience handling the unique challenges of supporting high-availability systems. From custom network equipment configuration support and data center migration assistance to choosing hardware upgrades and new equipment, we can assist you with all aspects of your server and storage requirements. Below is a list of the major OEMs we support.
DELL
Models:
Compellent
EqualLogic
PowerVault
DELL EMC
Models:
Avamar
Celerra
Centerra
Clariion
Data Domain
Isilon
Symmerix / VMAX
Unity
VNX
VPLEX
XtremIO
Hitachi
Models:
AMS
HNAS
Lightning
Thunder
Unified Storage
USP-V
USP-VM
VSP
WMS
HPE
Models:
3PAR
EVA
iBrix
LeftHand
MSA
Nimble
StorageWorks
StoreEasy
StoreEver
StoreOnce
StoreVirtual
SureStore
XP Series
IBM
Models:
DS Series
DS8000 Series
ESS Series
N Series
PureData
SCV Series
Storwize
Tape Libraries
TS Services
XIV
NetApp
Models:
FAS Filer
VTL
Oracle
Models:
StorageTex
StoreEdge
VCE
Models:
VBLOCK
SEARCH EOL & EOSL LIBRARY
Look up end of life & end of service life dates for more than 14,900 pieces of critical IT ecosystem equipment.
CLIENT SUCCESS STORIES
The Systain Service Advantage
The Systain portal provides actionable intelligence and visibility into your IT assets, allowing you to maximize utilization, improve efficiency, and reduce downtime. With the OSI Systain platform, you can seamlessly review, triage, and resolve all IT infrastructure issues in a simple and intuitive interface.
The Systain platform includes key features such as:
Support when you need it – 7/24/365 global call center with native English speakers.
Single point of contact for all tickets – one team managing your ticket, whatever your technology, wherever the equipment is located.
Direct access to L2/L3 engineering resources with no multi-tiered troubleshooting tree to negotiate.
Easy access to web-based Systain Customer Portal for contract & ticket management.
Experience significant cost savings with custom & flexible SLA choices on a per asset basis.
Full transparency into support models, logistics, & sparing plans.
EXPERIENCE THE OSI SERVICE DIFFERENCE.
At OSI Global, your unique third-party hardware maintenance, and networking requirements are met through comprehensive, end-to-end solutions backed up by unmatched expertise, knowledge, and reliability. Are you ready to take advantage of these benefits? Let's discuss how OSI can help optimize your current infrastructure.