The Customer
A leading provider of digital services in Europe with a presence in over 20 countries and more than 26,000 employees.
Background
A publicly traded, global telecom corporation needed a data center relocation service for over 30 racks of critical equipment. Recognizing the potential for significant long-term cost savings and operational benefits, they sought a partner capable of managing the entire project—from hardware relocation and sourcing to servicing and end-to-end oversight. Preferring a single, comprehensive provider over multiple vendors, they turned to OSI Global as their trusted one-stop solution.
Challenge
The customer needed to relocate its Digital Commerce Platform (DCP), critical to millions of users, without disrupting operations.
Key challenges included:
- Downtime: Service interruptions could harm revenue and reputation.
- Data Loss: Risks of corruption or loss posed serious consequences.
- Complex Logistics: Moving over 30 racks required detailed planning and execution.
- Connectivity: Ensuring uninterrupted network services during the move.
- Security: Safeguarding sensitive data throughout the data center relocation.
Solution
OSI Global managed the end-to-end data center relocation for the telecom giant, ensuring precision at every step:
- Conducted pre-project planning and site visits.
- Powered down, de-cabled, packaged, and transported
equipment securely. - Delivered equipment with armed escorts and reassembled at the new location.
- Onsite technicians and L3/L4 experts ensured smooth powerup.
- Pre-staged spare parts to minimize downtime risks.
Results
In just 93 days, OSI Global completed the data center relocation:
- Relocated 327 assets using 7 truck runs and installed nearly 16km of cabling.
- Completed ahead of schedule, under budget, and with zero downtime or data loss.
- Delivered key KPIs, including customer satisfaction and cost efficiency.
OSI Global’s professional services expertise enabled a high-stakes, complex move
without disruption, reinforcing the telecom’s reputation for
reliability.
