The Customer
A sovereign tribal organization in the United States that manages a vast territory and essential infrastructure, including telecommunications, to serve remote communities.
Background
The organization operated a legacy DWDM network across a large and remote service area. Geographic and logistical challenges made expansion costly, and procurement was often limited to long-standing vendor relationships without regular price evaluations. As technology demands grew, the organization struggled to maintain and upgrade its infrastructure while keeping costs under control with cost-effective IT solutions.
Challenge
- The organization lacked visibility into market-competitive pricing, so it was overpaying for certain network components and service contracts.
- Bureaucratic procurement processes required adherence to specific purchasing protocols, which made it difficult to explore alternative vendors or other cost-effective IT solutions.
- Due to a lack of internal expertise, the team found it challenging to assess and optimize hardware and maintenance costs.
- The procurement process for OEM support was slow, leading to extended periods without coverage when contracts expired.
Solution
OSI Global uncovered significant price disparities in the customer’s software support contracts and offered fair-market alternatives. This earned trust and opened the door to additional hardware and optics
opportunities. OSI:
- Delivered better pricing on key hardware lines like Fortinet and Extreme.
- Standardized optics sourcing for improved reliability and
efficiency. - Introduced cost-effective IT network solutions for expanding into remote areas.
- Met urgent delivery timelines and acted as a collaborative
partner throughout procurement and implementation.
Benefits
OSI Global’s cost-effective IT solutions delivered substantial cost savings, streamlined procurement, and stronger service responsiveness. As a result, the customer gained a more efficient, scalable infrastructure with a trusted partner invested in long-term success. In addition, the collaboration has paved the way for continued modernization and expanded access across underserved regions.
The success of this engagement demonstrates the value of working with a vendor that prioritizes customer interests, provides transparent pricing, and delivers outstanding service.
