Position: Senior Technical Engineer

Team: Services

Location: Southern California; New York Metropolitan Area; Remote

Position Overview:

As we continue to develop our Systain service offering, we are looking to add to our internal technical team. This role is responsible for providing technical support on enterprise level data center hardware, including server and storage products from the following OEM’s: Brocade, CISCO, DELL, EMC, HP, IBM, NetApp. This role is suited for those with prior experiencing in diagnosing and repairing enterprise hardware and would like to expand their technical skills and work on a wide range of products and issues.

Job Requirements & Expectations:

• Provide remote technical support to customers by assisting with error log collection and review, troubleshooting, and advanced hardware diagnostics
• Develop technical action plans to resolve hardware and configuration issues and effectively communicate them to both customers and field engineers within OSI’s SLA commitments
• Function as part of the escalation path and remote support team for both customers and field engineers
• Assist customers and partners with monitoring solution implementations (both native and third party)
• Responsible for creation and review of action plan library, troubleshooting processes, and internal knowledge base contributions

Experience & Qualifications:

• 3 years prior experience in providing onsite and remote hardware support for the above OEM platforms
• OEM technical certifications and competency certificates, preferred
• Strong interpersonal and customer-facing communication skills required
• Ability to understand and navigate time sensitive technical situations with strong problem-solving skills
• Bachelor’s degree, preferred
• Fluency in the English language required
• Familiarity with MS Office suite of tools (Outlook, Word, Excel)