Server Support Services
Uptime Matters
Supporting the uptime of your servers and network infrastructure is key to keeping your company competitive in today’s business environment. The more downtime you experience, the greater the impact it has on your operations and your bottom line. Preventive server maintenance, monitoring systems, and proactive management are critical to ensuring you can exceed your customers’ expectations, rely on server security, and keep your data center running smoothly.
With OSI, our Gartner-recognized experts will evaluate your IT infrastructure and recommend the best maintenance solutions to keep your business up and running 24x7x365! As a leading maintenance provider, the team at OSI has years of experience troubleshooting and repairing complex issues across multiple platforms.
A server maintenance contract with OSI Global means:
Expert third-party maintenance to extend the life of your vital IT infrastructure
Flexible contracts & significant cost savings off OEM pricing
Ability to add & remove equipment as needed
Strict service-level agreements (SLAs) with fast-turnaround times
A single point of contact for IT system maintenance
Reduced operational stress from costly unplanned downtime
Increased ROI by avoiding premature upgrades
Access to great service from experts 24/7/365
Get the most out of your technology investment with OSI’s third-party server maintenance services. With the industry-leading Systain platform overseeing your server environment, you can rest assured knowing your servers are being monitored and maintained using best practices to deliver consistent performance and uninterrupted access to vital data, software, and applications.
Our knowledgeable engineers will perform routine inspections, identify potential problems before they become catastrophic failures, provide support to find quick resolutions, and implement preventative measures to ensure your infrastructure remains operational at peak performance levels.
Major OEMs
IT Systems reliability is imperative in today’s market. For many companies, this means being able to maintain expensive enterprise-grade servers. At OSI, we have the expertise to support and manage servers from the major OEMs at a fraction of the cost. Whether your server is reaching the end of product life or is too outdated and not operating effectively, we can provide quick repairs and upgrades to get you back online!
Expand the sections below for a complete list of products supported.
CISCO
Models:
UCS
DELL
Models:
Blade Servers
PowerEdge
VRTX
Fujitsu
Models:
M Series
Primergy
HP
Models:
AlphaServer/VAX
BladeSystems
HP3000
HP9000
Integrity
ProLiant
SuperDome
Tandem/NonStop
IBM
Models:
Flex Systems
iSeries – AS/400
Power Series
zSeries
IBM/Lenovo BladeCenter
IBM/Lenovo xSeries
ORACLE
Models:
Netra
SPARC Enterprise
SunFire
SuperMicro
Models:
Varies
SEARCH EOL & EOSL LIBRARY
Look up end of life & end of service life dates for more than 14,900 pieces of critical IT ecosystem gear.
CLIENT SUCCESS STORIES
The Systain Service Advantage
The Systain portal provides actionable intelligence and visibility into your IT assets, allowing you to maximize utilization, improve efficiency, and reduce downtime. With the OSI Systain platform, you can seamlessly review, triage, and resolve all IT infrastructure issues in a simple and intuitive interface.
The Systain platform includes key features such as:
Support when you need it – 7/24/365 global call center with native English speakers.
Single point of contact for all tickets – one team managing your ticket, whatever your technology, wherever the equipment is located.
Direct access to L2/L3 engineering resources with no multi-tiered troubleshooting tree to negotiate.
Easy access to web-based Systain Customer Portal for contract & ticket management.
Experience significant cost savings with custom & flexible SLA choices on a per asset basis.
Full transparency into support models, logistics, & sparing plans.
EXPERIENCE THE OSI SERVICE DIFFERENCE.
At OSI Global, your unique third-party hardware maintenance, and networking requirements are met through comprehensive, end-to-end solutions backed up by unmatched expertise, knowledge, and reliability. Are you ready to take advantage of these benefits? Let's discuss how OSI can help optimize your current infrastructure.