Support Coverage

Global Support When & Where It Matters

Enjoy the peace of mind that comes with the support of a Gartner-recognized industry leader in enterprise hardware, optical solutions, and professional services. OSI Global understands that you need reliable and fast support for your IT operating systems. We have experienced engineers and service locations with parts inventory spanning the globe. In fact, we’re committed to having spares in every location because meeting our SLA commitments matters to OSI. Our support coverage is designed to assure our clients that they can rely on us when it matters most.

Our global support coverage includes the following:

With the industry-leading Systain platform, we offer real-time visibility into the status of your service requests and proactive end-of-life/end-of-service-life (EOL/EOSL) notifications to help you stay ahead of issues with older devices. As a third-party maintenance provider, we provide the same level of service and hardware support as the original equipment manufacturer (OEM) with the added benefit of greater cost savings.

Whether you’re looking for a one-time repair, ongoing maintenance, or a complete hardware refresh, OSI Global is your partner for IT hardware solutions. Our commitment to service and support extends beyond just hardware repairs. We also offer a range of value-added services, such as data center relocation, asset recovery, data destruction, environmental disposal, and more, in order to help you manage your IT hardware throughout its lifecycle.

Connect with an IT specialist today and get the dedicated support that matters for all your enterprise IT ecosystem and hardware needs.

Single Support Coverage for All Your Multi-Vendor Needs

The manufacture-independent support from OSI Global offers you the flexibility to mix and match hardware from different vendors. Having a single support partner for all your multi-vendor needs simplifies and streamlines the management of your IT system.

We understand the challenges of managing multiple vendors and platforms, which is why we are here to make it easier for you. Our highly skilled engineers are certified in multiple technologies, allowing them to quickly diagnose and repair problems across a wide range of hardware platforms, regardless of the OEM.

From troubleshooting server operating system issues to providing hardware updates or replacement parts for legacy systems, our teams are equipped to handle all your hardware needs. With our expansive parts inventory and global locations, we can usually have parts on site within a day to get your business operations back up and running as soon as possible.

Contact OSI Global today and get the support you need when you need it.