Network Support Services
Because a Stable Network Matters
In our complex, interconnected world, the stability of your network is mission-critical. The security and reliability of your network infrastructure are essential to maintaining operations and ensuring you have the ability to provide uninterrupted service for your customers.
With OSI’s third-party maintenance solutions, we create and deliver cost-effective support services in order to maintain the integrity and quality of your network performance. Our network support services help you minimize downtime risk by providing hardware maintenance, operating systems support, and configuration support. Our network support solutions help ensure your network is stable, secure, and available to all departments so that you can continue to meet your business needs.
A network support contract with OSI Global means you can:
Save 50% off OEM maintenance support pricing
Protect yourself from costly outages with timely maintenance resolutions
Directly access to our global team of experts available 24/7/365
Get the service level to meet your needs & your budget from a Gartner-recognized industry leader in enterprise IT services & support
At OSI Global, we have the skills and tools necessary to provide comprehensive network support services. Our highly trained engineers have extensive knowledge of enterprise networks and servers. We will work diligently to identify and fix any issues with your equipment or network environment, enabling your team to focus on more business critical tasks. We can offer your organization efficient and cost-effective network support services that you need, when you need them.
Major OEMs
We provide best-in-class support for networking equipment across all the major OEMs at a significant discount. This means that if you have networking equipment from any of these listed companies and choose a service solution from OSI, you benefit from having a dedicated partner who understands your product and can keep your network up to date. You also get direct access to our technical support team, which enables reduced lead times and faster resolution of network equipment issues. Expand the sections below for a complete list of products supported.
ARISTA
Models:
7000 Series
7100 Series
7280 Series
7300X Series
7500 Series
BROCADE
Models:
BigIron
FastIron
NetIron
CISCO
Models:
Catalyst
MCS Series
MDS Series
Nexus
DELL
Models
Force 10
M Series
PowerConnect
EXTREME
Models:
7100 Series
8000 Series
Extreme Black Diamond
S Series
Summit Switches
HPE
Models:
Aruba
ProCurve
IBM
Models:
Server Networking
Storage Networking
JUNIPER
Models:
EX Series
MX Series
SRX Series
SSG Series
SEARCH EOL & EOSL LIBRARY
Look up end of life & end of service life dates for more than 14,900 pieces of critical IT ecosystem equipment.
CLIENT SUCCESS STORIES
The Systain Service Advantage
The Systain portal provides actionable intelligence and visibility into your IT assets, allowing you to maximize utilization, improve efficiency, and reduce downtime. With the OSI Systain platform, you can seamlessly review, triage, and resolve all network issues in a simple and intuitive interface.
The Systain platform includes key features such as:
Support when you need it – 7/24/365 global call center with native English speakers.
Single point of contact for all tickets – one team managing your ticket, whatever your technology, wherever the equipment is located.
Direct access to L2/L3 engineering resources with no multi-tiered troubleshooting tree to negotiate.
Easy access to web-based Systain Customer Portal for contract & ticket management.
Experience significant cost savings with custom & flexible SLA choices on a per asset basis.
Full transparency into support models, logistics, & sparing plans.
EXPERIENCE THE OSI SERVICE DIFFERENCE.
At OSI Global, your unique third-party hardware maintenance, and networking requirements are met through comprehensive, end-to-end solutions backed up by unmatched expertise, knowledge, and reliability. Are you ready to take advantage of these benefits? Let's discuss how OSI can help optimize your current infrastructure.