Multi-Vendor Support

Best-in-Class Support for the Entire IT Ecosystem  

At OSI, we recognize that every organization’s third-party maintenance needs are unique and often require a flexible approach to ensure continued success in an ever-changing technical landscape. OSI Global’s multi-vendor support service provides a single point of contact for all your IT infrastructure. No matter what vendor you use, our team of support engineers will provide coordinated support services and help you manage your entire IT stack, from hardware and software to network management and security. This means reducing lead times on critical issues, improving response time when something breaks, and minimizing maintenance costs through proactive preventative measures.  

Experience the peace of mind and flexibility that comes with our best-in-class, Gartner recognized support and our dynamic Systain service solution and customer portal. All Systain contracts include:

Manufacturer-agnostic support from OSI helps your data centers run at peak performance while eliminating the risk associated with vendor lock-in. With our long-term relationships with industry-leading OEM partners, we can assist organizations of any size or complexity with technology refresh projects, including migration/rollout strategies, asset optimization, and end-of-lifecycle disposal.

Whether you are looking for Dell support, HP support or IBM support, we can troubleshoot it all! For more information about how OSI can bring stability to all aspects of your operations, connect with one of our experts today! 

The Systain portal provides actionable intelligence and visibility into your IT assets, allowing you to maximize utilization, improve efficiency, and reduce downtime. With the OSI Systain platform, you can seamlessly review, triage, and resolve all network issues in a simple and intuitive interface. This contributes to the fact that Gartner hails OSI as an industry leader in third-party maintenance and support.

The Systain platform includes key features such as:

With the OSI Systain platform, you can easily add and manage any support contract from any OEM partner within the Systain interface. By establishing a simplified contract structure for each type of device, your organization has the flexibility to scale its support model as needed without disruption to services. By leveraging this capability, your company will have a robust, streamlined plan that aligns with your internal processes and procedures. 

At OSI, our goal is to help you extend the life of your hardware product far beyond its EOSL date, ensuring optimal uptime during critical periods and reducing unnecessary capital expenditure. With over a dozen years of experience supporting customers worldwide, we understand the complexities of managing third-party maintenance contracts. We believe that by providing seamless user experiences and working closely with you to customize a solution that fits your exact needs, we provide value while saving you time, money, and headache.